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If you encounter any issues while using the JupiterMeet Video Helpdesk Plugin for Support Board, review the following points:

  • Invalid API Token
    Ensure the API token entered in Support Board matches the token generated during plugin registration in the JupiterMeet admin panel.

  • Domain Mismatch
    Verify that the domain entered during plugin registration in JupiterMeet matches the actual domain where Support Board is installed.

  • Plugin Status
    Make sure the plugin status is set to Active in Support Board settings.

  • Meeting Link Not Generated
    Confirm that the plugin is properly registered in JupiterMeet and that the purchase code is valid.

  • Configuration Changes Not Applied
    After updating any plugin settings, refresh the Support Board admin panel or clear the browser cache.

If the issue persists, recheck the plugin configuration on both JupiterMeet and Support Board, or contact the JupiterMeet support team for assistance.

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